I. Introduction
By using HoopGO, you are entrusting us with the way we handle your personal information. We promise not to betray your trust. First of all, we would like to help you understand our privacy data handling practices. This statement explains the personal information we collect ("Data"), how the data is used and shared, and the choices you can make. We recommend that you read this article and our privacy overview, which highlights our privacy practices and outlines how we collect and use data.
II. Overview
A. Scope
This statement applies to users who use the HoopGO App, website and other services worldwide. This statement explains how HoopGO and its affiliated companies collect and use data. It applies to all HoopGO users worldwide. This statement specifically applies to:
• Passengers: Persons who book or receive transportation and related services through a HoopGO account.
• Driver Partners: Persons who provide pick-up services to passengers through a HoopGO account or a partner transportation company.
In this statement, all objects bound by this statement are referred to as "Users". Our privacy data handling practices are subject to the applicable laws of the operating locations. In other words, we will only implement the processing practices described in this statement in a specific country or region if the laws of the relevant location allow it.
This statement applies to users who use the HoopGO App, website and other services worldwide. This statement explains how HoopGO and its affiliated companies collect and use data. It applies to all HoopGO users worldwide. This statement specifically applies to:
• Passengers: Persons who book or receive transportation and related services through a HoopGO account.
• Driver Partners: Persons who provide pick-up services to passengers through a HoopGO account or a partner transportation company.
In this statement, all objects bound by this statement are referred to as "Users". Our privacy data handling practices are subject to the applicable laws of the operating locations. In other words, we will only implement the processing practices described in this statement in a specific country or region if the laws of the relevant location allow it.
III. Data Collection and Use
A. Data We Collect
The data collected by HoopGO includes:
1. Data provided by users:
• Account information: Information collected when a user creates or updates a HoopGO account, including name, email, phone number, login name and password, address, account photo, payment or banking information, etc.
• Background check information (Driver Partners): Including driving records or criminal records, licensing status, etc.
• Identity verification documents and photos: For example, photos of a driver's license or passport.
• Demographic information: Such as date of birth, gender, etc., to provide age-restricted products or services.
• User content: Records of communication between users and HoopGO customer service, ratings or comments, etc.
• Trip information: Information collected during the trip.
2. Data generated when using our services:
• Location data: Precise and approximate location data collected from the user's mobile device. We will collect location information during the operation of the application and in the background with your authorization in order to provide you with more accurate services, such as trip planning, matching drivers with passengers, etc.
• Transaction data: Transaction data related to the use of our services.
• Usage data: Data related to how users interact with our services.
• Device data: Data of the device using our services.
• Communication data: Communication data between users through HoopGO.
3. Data from other sources: Including user data participating in the referral program, data provided by other users, publicly available data, etc.
The data collected by HoopGO includes:
1. Data provided by users:
• Account information: Information collected when a user creates or updates a HoopGO account, including name, email, phone number, login name and password, address, account photo, payment or banking information, etc.
• Background check information (Driver Partners): Including driving records or criminal records, licensing status, etc.
• Identity verification documents and photos: For example, photos of a driver's license or passport.
• Demographic information: Such as date of birth, gender, etc., to provide age-restricted products or services.
• User content: Records of communication between users and HoopGO customer service, ratings or comments, etc.
• Trip information: Information collected during the trip.
2. Data generated when using our services:
• Location data: Precise and approximate location data collected from the user's mobile device. We will collect location information during the operation of the application and in the background with your authorization in order to provide you with more accurate services, such as trip planning, matching drivers with passengers, etc.
• Transaction data: Transaction data related to the use of our services.
• Usage data: Data related to how users interact with our services.
• Device data: Data of the device using our services.
• Communication data: Communication data between users through HoopGO.
3. Data from other sources: Including user data participating in the referral program, data provided by other users, publicly available data, etc.
B. How We Use Data
HoopGO uses data to provide reliable and convenient transportation, delivery and other products and services. Our uses include:
1. Providing services: Using data to provide, personalize, maintain and improve our services.
2. Security and fraud prevention: Assisting in maintaining the security, safety and integrity of services and users.
3. Customer service: Providing customer service, including investigating and handling user concerns.
4. Research and development: Conducting analysis, machine learning and product development.
5. Enabling users to communicate with each other: For example, communication between driver partners and passengers.
6. Marketing and advertising: Promoting our and our partners' services.
7. Non-marketing communications: Sending surveys and other service-related communications.
8. Legal proceedings and requirements: Using data to comply with applicable laws or in accordance with legal proceedings or government requirements.
HoopGO uses data to provide reliable and convenient transportation, delivery and other products and services. Our uses include:
1. Providing services: Using data to provide, personalize, maintain and improve our services.
2. Security and fraud prevention: Assisting in maintaining the security, safety and integrity of services and users.
3. Customer service: Providing customer service, including investigating and handling user concerns.
4. Research and development: Conducting analysis, machine learning and product development.
5. Enabling users to communicate with each other: For example, communication between driver partners and passengers.
6. Marketing and advertising: Promoting our and our partners' services.
7. Non-marketing communications: Sending surveys and other service-related communications.
8. Legal proceedings and requirements: Using data to comply with applicable laws or in accordance with legal proceedings or government requirements.
IV. Data Retention Policy
We will formulate corresponding data retention periods based on different types of data and business needs. For example, account information and transaction records are usually retained for a reasonable period of time after you stop using our services to meet financial, legal compliance and potential dispute resolution needs. Location data and trip data will be retained for a certain period of time after the trip ends in accordance with the requirements of relevant laws and regulations for service quality evaluation and safety traceability purposes. When the data exceeds the retention period, we will delete or anonymize it in a secure manner to ensure the protection of your privacy.
V. User's Right to Deletion
You have the right to request us to delete your personal information. You can make a deletion request in the following situations: You have withdrawn your consent to the collection and use of data; we collected and used your data based on the need to perform a contract, and the contract has been terminated; we lacked a legal basis for collecting and using your data; you believe that we have improperly processed your data. You can submit a deletion request through our customer service channel. We will review and process your request within a reasonable time after receiving it and notify you of the processing result in a timely manner. However, in some cases, for example, when specific data needs to be retained according to legal requirements, we may not be able to fully meet your deletion request. We will explain the reason to you.
VI. Choices and Transparency
Users can choose at any time whether to provide certain data and can control the choices of how their data is used. For details of specific choices and transparency, please refer to our relevant policies and settings.
VII. Legal Information
Our data processing practices comply with applicable laws and regulations. If users have any questions about our privacy policy, please feel free to contact our customer service team.